Consumers have a right to return the goods in accordance with the following stipulations, whereby the consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right to ReturnTo top
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, in the case of partial deliveries, the last goods.
In order to exercise your right of withdrawal, you must inform us (nachfolger mobility GmbH, Marinelligasse 7/13, AT-1020 Vienna, Phone +43 660 4956935) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. In order to meet the withdrawal deadline, it is sufficient for you to send the notification that you are exercising your right of withdrawal before the withdrawal period has expired.
Consequences of resignationTo top
If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Exclusion or premature expiry of the right of withdrawalTo top
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or that are clearly tailored to personal needs. for the delivery of goods that are delivered sealed and are unsuitable for return for health or hygiene reasons, provided that the seal has been removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.
Return FormTo top
If you want to withdraw from this contract, please fill out this form and send it back.